When skills and knowledge are determined to be impacting performance, we turn to the art and science of instructional design to create training that is relevant, engaging, and impactful.
Training – including instructor-led training, web-based training, computer-based training, mentoring, and self-paced training – can be effective in increasing the skills and knowledge of employees.
Skills Versus Knowledge
It is very important that we make a distinction between skills and knowledge when we consider training. Knowledge MAY require group discussion, problem solving, and other activities where interaction and even face-to-face time is helpful; often, however, knowledge can be gained outside of the classroom working independently.
Skills, on the other hand REQUIRE direct human interaction for demonstration and observation as well as for practice and feedback. If you want to ensure that people are able to perform a skill – making a presentation, handling an angry caller, interviewing a candidate, lubing a car, etc. – you MUST build in face-to-face time for practice and feedback.
Behind every skill is a ton of knowledge – facts, concepts, processes, procedures, and principles – that can – and arguably SHOULD – be introduced outside of a classroom. However, making sure that the knowledge comes together into a repeatable skill requires face-to-face time.
Entelechy builds training that ensures that participants are able to immediately apply their skills on the job tomorrow and over time. Our training follows a proven instructional design, includes abundant experiential activities for skill building, provides opportunities for practice and feedback, and embeds clients products, services, policies, and other unique details to ensure that the training is transferable to the field.