Happy New Year! Following our piece on 2017 L&D industry trends impacting the future, we compiled a list of four predictions for the L&D industry in the coming year. 1. Leadership development will be seen as a competitive advantage and prioritized. By now, companies have … Read more about Four Predictions for the L&D Industry in 2018
Four Organizational Changes to Enhance Customer Experience
This article is the third and final in a three-part series on creating a culture of customer experience excellence. To start from the beginning, please read, “Making a Great Customer Experience into a Great Business Experience” and “Hello, My Name is…Customer.” "Strive not to be a success, but … Read more about Four Organizational Changes to Enhance Customer Experience
Hello, My Name is…Customer
This article is the second in a three-part series on creating a culture of customer experience excellence. To start from the beginning, please read, “Making a Great Customer Experience into a Great Business Experience.” We know that customer experience is worth the business investment. Institute of … Read more about Hello, My Name is…Customer
Making a Great Customer Experience into a Great Business Experience
This article is the first in a three-part series. “We believe that customer service shouldn't be just a department; it should be the entire company.” —Tony Hsieh, CEO of Zappos.com Have you noticed? Business is not just about business these days. With so many options easily available to so many … Read more about Making a Great Customer Experience into a Great Business Experience