FEATURED CASE STUDY

State of Vermont

Entelechy training reduces the State of Vermont’s food stamp payment error rate from 9.66% to 2.58%, ranking Vermont top in the nation for most improved rate year over year (and earning a federal award that more than paid for the program investment).

As the largest hunger relief program in the United States, millions of individuals and families depend on the Supplemental Nutrition Assistance Program (SNAP) to receive monthly benefits and access to healthy food.

As a federally-funded state-administered program, ensuring that SNAP benefits are provided accurately and in a timely fashion is the goal of every state's SNAP Administration Department. Over time, states have become increasingly accurate and timely. This overall improvement creates a higher — and ultimately more challenging — standard year after year. To keep pace, SNAP Administration Departments must continually improve the training they provide to eligibility workers and their supervisors to ensure they meet or exceed the benchmark.

Entelechy works with progressive states to drastically improve SNAP payment accuracy rates through customized process training and eLearnings. Notably, Entelechy’s systematic — yet engaging — training for the State of Vermont several years ago reduced their payment error rate from 9.66% to 2.58%. As a result, Vermont was ranked top in the nation for most improved rate year over year, earning the state a federal award that more than paid for the program investment.

Additionally, Entelechy developed customized eLearning modules for the State of Connecticut, allowing the state to provide engaging and effective training to all state employees — anytime, anywhere. In a matter of months following the training roll out, the state saw a big improvement in error rates.

To find out more about how Entelechy can improve your state’s SNAP payment accuracy rates, please contact us.