As the largest hunger relief program in the United States, millions of individuals and families depend on the Supplemental Nutrition Assistance Program (SNAP) to receive monthly benefits and access to healthy food.
As a federally-funded state-administered program, ensuring that SNAP benefits are provided accurately and in a timely fashion is the goal of every state SNAP Administration Department. And, while states have become increasingly accurate and timely, that overall improvement drives the standard down year after year challenging SNAP Administration Departments to continually improve the training they provide eligibility workers and their supervisors.
Over the years, Entelechy has worked with progressive states to drastically improve SNAP payment accuracy rates through customized process training and eLearnings. Notably, Entelechy’s systematic — yet engaging — training for the State of Vermont several years ago reduced their payment error rate from 9.66% to 2.58%, ranking Vermont top in the nation for most improved rate year over year (and earning a federal award that more than paid for the program investment.
Likewise, Entelechy’s work with the State of Connecticut in the development of customized eLearning modules provides engaging, effective training accessible to all state employees anytime, anywhere, resulting in improved error rates in a matter of months.
To find out more about how Entelechy can improve your state’s SNAP payment accuracy rates, please contact us.
Spotlight Case Study:
Entelechy training reduces the State of Vermont’s food stamp payment error rate from 9.66% to 2.58%, ranking Vermont top in the nation for most improved rate year over year (and earning a federal award that more than paid for the program investment).
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