How do you make sure that the customers are receptive to us? Approach each interaction with the right mindset AND with a strong set of communication skills — presence, listening, questioning, relating, and checkbacks.
Customers expect to be heard. Customers expect to be dealing with a competent, knowledgeable rep. Customers expect you to be accurate. Convey empathy and competence, build trust, and close the call with excellent communication skills.
As a result of participating in Communicating Effectively, you should be able to:
- Communicate with presence.
- Use questioning, listening, and relating skills to build the relationship and make the sale.
- Use checkbacks to ensure accuracy and agreement.
- Apply communication techniques while maintaining a customer-focused mindset.
Activities include discussion of the six key communication skills, Personal Skills Self Assessment, Listening Quiz, Mumbo Jumbo, and skills applications of each communication skill.