Throughout our 25 years in business, we've worked with many clients who employ the GROW Model as part of their employee development process. And, because we often customize our leadership development program to meet the unique needs of the organization, we're sometimes asked if we can retain the … Read more about Coach for Today; GROW for Tomorrow
Empowering Female Leaders around the World
In honor of International Women's Day (March 8), we at Entelechy once again draw inspiration from our incredible network of female clients and master trainers to address the very important issue of how organizations can effectively empower female leaders. This year, we polled strong female leaders … Read more about Empowering Female Leaders around the World
Are Your Leaders Asking These Three Coaching Questions?
I presented at the Training 2018 Conference in Atlanta last week on my favorite topic: coaching. Specifically, Entelechy’s brand of developmental employee coaching. More specifically, on Entelechy’s unique, highly-effective, prescriptive model of coaching. This is the fifth Training Conference I’ve … Read more about Are Your Leaders Asking These Three Coaching Questions?
Create a Coaching Culture in Five Steps
It's no secret that organizations with the most talented employees win. But, developing talent formally requires huge training budgets, and most on-the-job learning is inconsistent and sporadic. Enter developmental coaching. A critical, but underutilized, management and leadership tool, … Read more about Create a Coaching Culture in Five Steps
Four Predictions for the L&D Industry in 2018
Happy New Year! Following our piece on 2017 L&D industry trends impacting the future, we compiled a list of four predictions for the L&D industry in the coming year. 1. Leadership development will be seen as a competitive advantage and prioritized. By now, companies have … Read more about Four Predictions for the L&D Industry in 2018
The Two Trends That Will Impact L&D in 2018
"You can't connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future." — Steve Jobs Steve Jobs, arguably the best inventor of the future, recognized the importance of looking to the past. I'd like to take … Read more about The Two Trends That Will Impact L&D in 2018
Overcoming Leadership Myths; Developing Leaders
Letter from the Editor Recently, I was asked for my opinion about the greatest myth regarding leadership for an article sponsored by Monster.com. The resulting Business Insider article, "5 Outdated Pieces of Advice that Could Bring Your Career to a Screeching Halt," features five general career … Read more about Overcoming Leadership Myths; Developing Leaders
Celebrating a Coaching Culture at CA Technologies
We are pleased to announce that Entelechy's Unleash Your Leadership Potential leadership development program won a coveted HCM Excellence Award from Brandon Hall Group in the Best Advance in Leadership Development category for our partnership with CA Technologies, a global provider of systems … Read more about Celebrating a Coaching Culture at CA Technologies
Four Organizational Changes to Enhance Customer Experience
This article is the third and final in a three-part series on creating a culture of customer experience excellence. To start from the beginning, please read, “Making a Great Customer Experience into a Great Business Experience” and “Hello, My Name is…Customer.” "Strive not to be a success, but … Read more about Four Organizational Changes to Enhance Customer Experience
Hello, My Name is…Customer
This article is the second in a three-part series on creating a culture of customer experience excellence. To start from the beginning, please read, “Making a Great Customer Experience into a Great Business Experience.” We know that customer experience is worth the business investment. Institute of … Read more about Hello, My Name is…Customer
Customized Training: Nice to Have or Need to Have?
Twenty-five years ago when Entelechy opened its doors, we began with the premise that generic training produces generic results and that only customized training would have the immediate, as well as long-term, changes that clients were looking for in sales, customer service, and … Read more about Customized Training: Nice to Have or Need to Have?
Making a Great Customer Experience into a Great Business Experience
This article is the first in a three-part series. “We believe that customer service shouldn't be just a department; it should be the entire company.” —Tony Hsieh, CEO of Zappos.com Have you noticed? Business is not just about business these days. With so many options easily available to so many … Read more about Making a Great Customer Experience into a Great Business Experience