Entelechy creates a value-based sales training program for Swarovski. KAMs are now establishing strong consultative relationships with their clients as a result of positioning the value of their products, services and expertise. These consultative relationships are the foundation of success in the Swarovski wholesale sales organization.
Entelechy creates Leading in a Customer-Centered Sales Environment (LCCSE); a program designed to provide the training, tools, and processes necessary to create an environment where leaders are able to demonstrate a high level of expertise in the sales and retention process — and most importantly — effectively mentor and coach their teams to successfully balance the sales and service needs of DIRECTV’s customers.
Entelechy helps WellPoint improve performance by defining workflow process and documenting work procedures.
Entelechy develops and delivers innovative training to customer service representatives with 20 years on the job. The result is a decrease in processing error rates from 13% to 5% and the elimination of costly federal fines.
Client-focused best practices are reinforced through a training program for New Hampshire’s Division of Family Assistance.
Entelechy’s training programs help MediaOne realize $17 million in incremental revenue through improved customer service and sales skills.
Allmerica improves customer satisfaction through Entelechy’s customized call center training program.
The Service Authority partners with Entelechy to create an impactful five-module Customer Service program. The goal was to be more than just a training program, and instead, a cultural shift aligning with the Service Authority’s strategic goal of providing excellent customer service.