Entelechy helps Anthem, Inc., the Blue Cross and Blue Shield licensee for New Hampshire and Massachusetts, improve performance by defining workflow process and documenting work procedures.
Entelechy develops and delivers innovative training to customer service representatives with 20 years on the job. The result is a decrease in processing error rates from 13% to 5% and the elimination of costly federal fines.
Client-focused best practices are reinforced through a training program for New Hampshire’s Division of Family Assistance.
Entelechy’s training programs help MediaOne realize $17 million in incremental revenue through improved customer service and sales skills.
Allmerica improves customer satisfaction through Entelechy’s customized call center training program.
The Service Authority partners with Entelechy to create an impactful five-module Customer Service program. The goal was to be more than just a training program, and instead, a cultural shift aligning with the Service Authority’s strategic goal of providing excellent customer service.