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Letter from the Editor
 As we bid 2008 farewell and look ahead to 2009, everyone is being challenged to do more with less. We’d like to help by providing you with support and material that will help ensure that your performance initiatives pay off in meaningful and significant ways.
I hope that you’ve enjoyed last year’s issues of The
Key. This one is different from the others. While the others offer insights and tips to help you increase the performance of your company’s staff, this issue offers Entelechy itself – our services and even our content.
When I started Entelechy in 1992, I believed then and even more strongly today that truly effective training is customized to the unique challenges and needs of the audience. Public, generic offerings just don’t have – CAN’T have – the same impact that customized training has.
For 16 years, our clients have agreed with us; check out a letter below that we recently received from one of our satisfied clients who has used Entelechy as a performance partner.
If you’re going to invest precious dollars, make sure that your investment will pay off in true performance gains – today and over time. Call us at 603-424-1237 and talk to us. If we’re not the best solution to your challenge, we’ll tell you. If we ARE the best solution, we’ll guarantee that you’ll be delighted with your results!
Terry
What Makes Entelechy Different: A Letter from a Client
As a result of presenting at the International Society for Performance Improvement (ISPI) conference in NYC this past April, Entelechy was invited to design, develop, and deliver a two-day management training program for KONE, the world’s second largest elevator and escalator company.
Seven months and 25 deliveries in three countries later, I'm pleased to report that the Supervisor Development Program (SDP) that we created for KONE was a huge success -- a new beginning for many of the supervisors and managers at this company and a re-energized and re-engaged workforce!
Since Entelechy's clients are our best marketing, below is a letter of recommendation from Dave McFadden, Senior VP of Service at KONE, who speaks to Entelechy's role in making this recent training so successful.
On behalf of KONE Americas, I want to thank you and your team for the design, development, and delivery of KONE’s Supervisor Development Program (SDP), a key element in our Must-Win Battle for people leadership.
 From the early stages of the design of SDP, when you interviewed KONE’s leadership to identify the specific supervisor needs and challenges to the 24th delivery of the program, signaling the completion of the SDP rollout throughout the Americas, it was apparent that you were truly KONE’s partner concerned about our success. It was clear to me and my team that our SDP was not simply a generic off-the-shelf product.
At KONE, our employees represent an opportunity for us to improve our performance. Largely union based, employee engagement and development can be a challenge. However, KONE is fully committed to continue to grow our business ant to capture market share. For this to happen, we realize that it must happen through our employees. That puts KONE’s supervisors and manager’s front and center in this battle for people leadership and places the responsibility for communicating with, motivating, managing the performance of, and coaching employees squarely on the shoulders of our supervisors.
Many KONE supervisors and managers had not previously participated in this caliber of formal management and leadership training, so it was important that our SDP focus on key skills and present those skills in a way that was straightforward yet engaging, and immediately applicable. The exercises, videos, and KONE scenarios you built into the training made SDP a program that exceeded my expectations.
Additionally, the extra attention Entelechy paid to building management communication and reinforcement tools – the Management Reinforcement Toolkit and the E-Learning Refresher – will ensure that the skills covered in SDP become engrained in our supervisors and managers.
While it is too early to determine the long-range impact of SDP, I am confident that our supervisors and managers now have the skills they need to attract, retain, and develop the top talent that will continue to propel KONE to new heights in the industry.
Thank you and thanks to the rest of the Entelechy team.
Yours truly,
David McFadden
Senior Vice President
Service Business
In this economy, many forward-thinking leaders like Dave are viewing customized training as THE way to develop increasingly scarce talent and retain and engage increasingly nervous employees. If your organization wants to truly impact performance and not simply train, we'd be pleased to share with you some of the lessons we've learned from helping other companies.
Partner with Entelechy to Increase Performance
 Entelechy was formed in 1992 to address the increased sophistication of today’s management in expecting – and demanding – high levels of performance from their teams and individuals.
Calling Entelechy a training company belies the true essence of the work we do. While we do design, develop, and deliver some of the most effective training in the industry, what we do before we design training sets us apart from other “training companies.”
We consult with you, your managers and supervisors, and your employees to determine three things:
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What performance is required? What are you looking for people to do? And how does this performance help you achieve your business goals?
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What is the current performance?
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Why isn’t current performance at the required performance level?
Our business-focused approach ensures that we design, develop, and deliver the most effective performance change possible, one that will change your company and positively impact your bottom line. Whether it’s world-class training, job aids, documentation, coaching, consulting, web-based training, or user help, the solution you get from Entelechy is guaranteed to help you achieve your business goals.
Begin unlocking the potential of your individuals and teams by contacting Entelechy at 800.3.POTENTial or 603-424-1237 or emailing
info@unlockit.com.
Use Entelechy Content to Kick-Start YOUR Training
As you know by now, Entelechy believes that customized training is the most effective training. And most people automatically think “customized” = “big bucks” and “lengthy development time.” Nothing could be further from the truth as long as two things exist:
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A focus on key/core areas. Entelechy focuses on management/supervisor, customer service, sales, and trainer training. We don’t do diversity, sexual harassment, ….
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Foundation training content that can be quickly customized to meet the specific needs of each client.
Over the past 16 years, Entelechy has created core content that we leverage each time we create a customized program for our clients. With over 40 modules in Entelechy’s library, we are able to draw from tried and true modules and from learning activities that we KNOW work. These models, activities, and modules are based on best-in-class practices and competencies…
… and are now available to you!
Create your own program using Entelechy’s customizable content! When you purchase Entelechy’s content, you get EVERYTHING you need including:
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Comprehensive Facilitator Guide (Word)
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Engaging Presentation (PowerPoint)
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Instructionally-Engaging Participant Guide (Word)
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Practical Job Aids (PowerPoint and Word)
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Additional Materials – Surveys, Precourse, Forms (Word)
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Unlimited Authorization to Use Entelechy’s Content AS YOU WISH!
Our solutions have been developed by our experienced training professionals, follow a tested,
proven
process, and target the following areas:
If you’d like to receive a comprehensive catalog of Entelechy’s customizable content – content that you can use to create YOUR OWN programs – contact us at
info@unlockit.com.
Mailing and Privacy Information
You have received this email because you are in Entelechy's database of people that we've interacted with directly or indirectly or you've signed up for
The Key. If you've received this email in error, please click on
http://unlockit.com/newsletter.htm
to be removed immediately from our mailing database with our apologies. (If you have trouble with the optout link, please reply to this email directly and I'll personally remove your name.)
Send this email to your friends and colleagues who may be involved in training and the performance of others and could benefit from FREE performance tips, tools, and techniques.
Entelechy will not sell, rent, or otherwise provide anyone else your membership information for any reason. Period.
Terence Traut, President of Entelechy "unlocking potential"
ttraut@unlockit.com
phone: 603-424-1237
fax: 603-424-6361
http://www.unlockit.com
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