Analyzing Performance

Overview
The best training solution in the world won't work if it's not addressing the real performance problem. In this module you'll learn how to quickly and confidently identify the performance problem, the reason for the problem, and appropriate solutions.

As importantly, you'll learn techniques to increase the value you bring to your team and to your department by helping them address critical business issues.

Performance Outcomes
As a result of participating in Analyzing Performance, you should be able to:

• Move from a focus on delivery of training to a focus on performance.
  
  
• Develop collaborative partnerships with clients/management.
  
  
• Identify the performance required to meet business goals.
  
  
• Identify the skills and knowledge required for superior performance.
  
  
• Establish the link from training to business results.

Activities and Materials
This module is very interactive; activities include: Training vs. Performance Consulting quiz, Elements Impacting Performance team exercise, Case Study: Responding to Requests for Assistance, Real-Play: Responding to a Request for Assistance, Gathering Data (Case Study and Project), Identifying Reasons for the Performance Gap (Case Study), Develop an Implementation Contract (Project), Create Measures of Success (Case Study), and Earning the Right and/or Summary Demonstrations.

Materials include a PowerPoint facilitator guide, PowerPoint slide presentation, PowerPoint participant guide, Word precourse (including the Performance Consulting Self-Assessment), and PowerPoint job aids. Bonus: Entelechy's Approach to Performance eGuide.