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Case Studies: High Performance Customer Service
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The Service Authority partners with Entelechy to create an impactful five-module Customer Service program. The goal was to be more than just a training program, and instead, a cultural shift aligning with the Service Authority’s strategic goal of providing excellent customer service.
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Entelechy helps WellPoint improve performance by defining workflow process and documenting work procedures.
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Entelechy develops and delivers innovative training to customer service representatives with 20 years on the job. The result is a decrease in processing error rates from 13% to 5% and the elimination of costly federal fines.
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Client-focused best practices are reinforced through a training program for New Hampshire's Division of Family Assistance.
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Entelechy's training programs help MediaOne realize $17 million in incremental revenue through improved customer service and sales skills.
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Allmerica improves customer satisfaction through Entelechy's customized call center training program.
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